With more than 30 years of experience and over 37,000 jobs successfully completed, we’ve pretty much seen and done it all. Whatever it is you need we can help; from builders cleans, preparation for sale cleans, dust extraction, flood damage, move-out cleans, pressure cleaning, carpet shampooing, fridge cleaning, de-cluttering and organising or just a little oven cleaning we are here to help.
Providing flexibility for our customers
Some of our customers like to have their balcony screen doors cleaned once a month as part of their regular fortnightly cleaning schedule. Others like to incorporate an oven clean and clean of their fridge in even rotation every fourth visit.
Some customers like to have their patio pressure cleaned in anticipation of summer once per annum. And others like us to do our famous 21-Point clean twice a year to keep their child’s dust allergies at bay. Whatever your particular cleaning needs are we are more than happy to help.
Exceeding our customers’ expectations
1800 CLEANER has a deep and long history, with over 37,000 cleans under our belt It’s because of this that we have developed smarter cleaning systems specifically developed for the residential market that are focussed on managing customer expectations to such a high degree that we regularly exceed them.
Many customers come to us complaining of their old cleaner’s lack of communication abilities and the subsequent frustrating lack of follow through. Decreasing standards, regular staff turnover, not turning up, not speaking English, a lack of organisation and of elbow grease are some of the common complaints we hear on the phones when quoting. Their prior experiences and subsequent expectations of what a cleaning company can do are often not so hard for us to overdeliver on. There are many reasons for this and we have worked hard to overcome every one of these challenges to such a degree that these competitor weaknesses have been transmuted over time into our 1800 CLEANER’s strengths. One of the secrets to our success is our systems.
Our service is guaranteed
For example, if a customer books a Mini Spring Clean and wants the downstairs windows cleaned only and has a particular awning that needs pressure cleaning, all of these details are required to be submitted in writing by the customer to our Operations Manager. We then add these details to our detailed job sheet system, which their cleaner directly works from. Bi-monthly team meetings ensure all team members are held to account and this system works like clockwork for us in maintaining the highest quality standards in the industry.
As such, our customers are given a 24-hour quality guarantee as their instructions are black and white and evidenced in writing. And so, our cleaners work diligently off their job sheets each day.
This system becomes even more impressive when you become one of our regular customers.
Our customers’ homes first undergo a complete Spring-Clean. Their regular standard follow on clean is our12-Point Clean, that occurs on a regular weekly or fortnightly basis, and includes the following;
The 12-Point Clean Checklist
- Dusting of ceilings, ledges, walls, blinds, landing surfaces, skirting boards, vents, fans and windowsills.
- Air Clean with HEPA-air, ioniser and antibacterial air filtration.
- Hepa-Vacuum of all accessible floors, stairs and carpet.
- Wipe down open surfaces and clean mirrors.
- Warm water scrub and wipe clean bench-tops, sink, taps and grill tops.
- Spray, scrub and spot wipe clean cupboard exteriors.
- Clean and polish appliance exteriors.
- Hot micro-fibre wash and dry floor.
- Scrub, wipe clean and dry shower, shower screens, bathtub and spot clean wall tiles.
- Wash clean and disinfect toilets, inside and out.
- Wipe clean sinks, vanities and taps.
- Hot wash and dry floors.
Cleaning tailored to meet our customers’ needs
Clients are then welcomed to add any additional things they require. Such as cleaning their patio sliding doors every second visit and their oven every fourth visit. This then gets added as points 13 and 14 respectively and so on.
Each clean is tailored perfectly to the unique needs of every client, and the system can forward book these additional items ad infinitum. The important thing is that these precise requirements are committed to in writing by the client to the Operations Manager. Who then includes them on to the system to avoid the dreaded “Chinese whispers syndrome.”
“Chinese whispers” plagues so many traditional cleaning relationships where the cleaner nods at the client as they “communicate” their instructions time and again leading to dissatisfaction and disappointment for the customer.
As many of our clients have multimillion-dollar properties we often encounter unique cleaning problems that have not been adequately attended to and require some innovative thinking. We love to “MacGyver” a solution in such situations and pride ourselves on being amongst the most forward thinking and intelligent cleaners in the industry.
Call 1800 CLEANER and rest easy with peace of mind as you focus on the most important things in life and leave us to take care of the cleaning with our specialised tailored approach to your unique custom cleaning needs.