With over 35 years of experience and over 80,000 jobs completed, we’ve pretty much seen and done it all. Whatever it is you need, we can help. From builders cleans, preparation for sale cleans, dust extraction, flood damage, move-out cleans, pressure cleaning, carpet shampooing, fridge cleaning, de-cluttering and organising or just a little oven cleaning, we are here to help.
Providing flexibility for our customers
Some of our customers like to have their balcony screen doors cleaned once a month as part of their regular fortnightly cleaning schedule. Others like to incorporate an oven clean and clean of their fridge in even rotation every fourth visit.
Some customers like to have their patio pressure cleaned in anticipation of summer once per annum. Others want us to do our famous 21-Point Clean twice yearly to keep their child’s dust allergies at bay. Whatever your cleaning needs are, we are happy to help.
Exceeding our customers’ expectations
1800 CLEANER has a long and deep history with over 80,000 cleans under our belt. It’s because of this that we have developed more innovative cleaning systems. We specifically developed these services for the residential market. Our focus on managing customer expectations to such a high degree ensures that we regularly exceed them.
Many customers come to us complaining of their old cleaner’s lack of communication abilities. And the subsequent frustrating lack of follow-through. Decreasing standards, regular staff turnover, not turning up, not speaking English, a lack of organisation and reluctance to apply elbow grease are common complaints we hear on the phones when quoting. Their prior experiences and subsequent expectations of what a cleaning company can do are often not so challenging for us to overdeliver on. There are many reasons for this, and we have worked hard to overcome these challenges to such a degree that we have transmuted these competitor weaknesses over time into our 1800 CLEANER’s strengths. One of the secrets to our success is our systems.
Our service is guaranteed
For example, suppose a customer books a Mini Spring Clean, wants the downstairs windows cleaned only, and has a particular awning that needs pressure cleaning. In that case, the customer must submit all of these details in writing to our operations manager. We then add these details to our detailed job sheet system, which their cleaner directly works from. Bi-monthly team meetings ensure all team members are held accountable, and this system works like clockwork for us in maintaining the highest quality standards in the industry.
As such, our customers have a 24-hour quality guarantee as their instructions are black and white and evidenced in writing. And so, our cleaners work diligently off their job sheets each day.
This system becomes even more impressive when you become one of our regular customers.
Our customers’ homes first undergo a complete spring clean. Their regular standard follow-up clean is our 12-Point Clean, which occurs on a regular weekly or fortnightly basis and includes the following;
The 12-Point Clean Checklist
- Dusting of ceilings, ledges, walls, blinds, landing surfaces, skirting boards, vents, fans and windowsills.
- Air Clean with HEPA-air, ioniser and antibacterial air filtration.
- Hepa-Vacuum of all accessible floors, stairs and carpet.
- Wipe down open surfaces and clean mirrors.
- Warm water scrub and wipe clean bench-tops, sinks, taps and grill tops.
- Spray, scrub, and spot-wipe cupboard exteriors clean.
- Clean and polish appliance exteriors.
- Hot micro-fibre wash and dry floor.
- Scrub, wipe clean and dry shower, shower screens, bathtub and spot clean wall tiles.
- Wash, clean, and disinfect toilets, inside and out.
- Wipe clean sinks, vanities and taps.
- Hot wash and dry floors.
Cleaning tailored to meet our customers’ needs
Clients are then welcome to add anything they require, such as cleaning their patio sliding doors every second and oven every fourth visit. This then gets added as points 13 and 14, respectively, and so on.
Each clean is tailored perfectly to the unique needs of every client. And the system can forward book these additional items ad infinitum. The important thing is that these precise requirements are committed to in writing by the client to the Operations Manager. Who then includes them in the system to avoid the dreaded “Chinese whispers syndrome.”
“Chinese whispers” plagues so many traditional cleaning relationships. The cleaner nods at the client as they “communicate” their instructions. Time and again, this leads to dissatisfaction and disappointment for the customer.
Rest and breathe easy with one call to 1800 CLEANER
As many of our clients have multimillion-dollar properties, we often encounter unique cleaning problems that need to be adequately attended to and require some innovative thinking. We love to “MacGyver” a solution in such situations and pride ourselves on being among the industry’s most forward-thinking and intelligent cleaners.
Call 1800 CLEANER and rest easy with peace of mind as you focus on the most essential things in life. And leave us to take care of the cleaning with our specialised tailored approach to your unique custom cleaning needs.