In this interview, we dig deeper into what is happening in the residential cleaning arena. We talk about those subtle things that are so important but rarely discussed. There is much force upon cleaning services to be commoditised, yet customer dissatisfaction is increasing. This is a self-fulfilling cycle creating much pain. This is particularly true in the residential cleaning space. The oft-heard saying, “It’s so hard to find a good cleaner?” is a difficult question with a logic=gical answer that some people are unwilling to hear. And the basic answer is that a great cleaner is a professional who can command top dollar, and s the specific law that you get what you pay for holds. And cleaner care is critical.
The truth is that cleaning a person’s home exceptionally well is a rare and valuable skill, and such talented people who employ a scientific system are worth their weight in gold and deserve great pay so that they, too, can have what the customer seeks – a great life with precious peace of mind. And so, cleaner care is a mandatory prerequisite for customer care.
So what is going on?
This fascinating interview unlocks the truth of what is going on in the residential cleaning industry and explains the subtle difference that can occur when the person who cleans for you cares for you. And the necessity for the customer to also care for the cleaner and the cleaning company. It’s a triumvirate of care that can’t be understated. And it can’t be ignored if true divine satisfaction is to manifest for both parties in this vitally important relationship.
That’s why those seeking cheap cleaners seem dissatisfied – that approach’s inherent lack of care. How can the exploitation of a person redound in them feeling settled enough to be calm and present and do a great job with positive energy? And how can an overly demanding customer expect so much when giving so little? It’s a set-up for disharmony that leaks out into the customer’s home and spills into their life. How can it not? Our home deserves to be our haven, yet the relationship between customer and client is not divine. When it is, miracles happen, and your home becomes a haven. When it does not, internal poverty is being bred, and indeed it becomes the opposite – a hovel.